Refunds & Cancellation
TERMS OF EXCHANGE/REFUND/RETURNS:
We want our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase. However, for any reason the purchased item does not fit well, you may email us at info@Desert-Road.com quoting your Order number and sizing issue within 7 days of receiving your order.
Please note Refunds will be done only through the Original Mode of Payment i.e. wire transfer, cash, credit card
Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact one of our customer care representatives (contact details below) who will be happy to guide you.
Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall provide a credit note that can be used on www.Desert-Road.com at any time within 6 months or return your cash depending on your preference.
If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount minus the shipping charge subject to the following;
- Merchandise must not be worn, altered, or washed,
- Merchandise with all the original packaging and garment tags still attached,
- Merchandise on Sale/Special Promotions may not be exchanged/refunded.
We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Please note: All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
All customers can email us at customercare@Desert-Road.com with their Order ID & reason for return. Once we receive this request, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.
Although we are very thorough in checking all items before it is dispatched, if you do receive a damaged item, please let us know by email at customercare@Desert-Road.com quoting your Order Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
Once we receive this request, we will confirm & dispatch a courier to collect the item. Once your returned item is received and inspected, we will email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement.
You will not be charged for the Shipping fee of the replacement item If the item is not available in stock, we will provide a credit note that can be used on www.Desert-Road.com at any time within 6 months or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days
After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.
STORE CREDIT TERMS:
Subject to our terms of return, if there is nothing available at the time that you would like to exchange your purchased item for, DESERT ROAD will issue you a store credit or credit note.
- Store Credit can only be used online at our website: www.Desert-Road.com
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Store Credit may be used to purchase gift cards to our store (if available).
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Note: Please treat Store Credit securely like cash.